PRIVACY POLICY

1. Our Commitment to Your Privacy

We are a local restoration company serving Tucson, Oro Valley, Marana, Catalina Foothills, Green Valley, and communities throughout Pima County. When you call (520) 462-0491 or submit a contact form, we collect information solely to schedule an on-site assessment, dispatch emergency crews, and document your water or mold loss for insurance purposes.

We do not sell your personal information to data brokers, marketing lists, or unrelated third parties. Your data is used to deliver restoration services — not for unrelated advertising.

2. Information We Collect

To dispatch a certified restoration crew to your Tucson property, we may collect:

• Contact details: Your name, phone number, email address, and the physical address where service is needed.
• Property and loss details: Descriptions of water damage or mold growth, urgency level, property type (residential, commercial, rental, HOA), and photos you voluntarily provide.
• Insurance information: Policy numbers, adjuster contacts, and claim references when you request documentation support.
• Call recordings: Calls routed through our tracking numbers may be recorded for quality assurance, training, and dispute resolution.
• Website analytics: IP address, browser type, pages visited, and referral source via standard cookies and analytics tools to improve our local service experience.

3. TCPA Compliance & Consent to Contact

By providing your phone number through our website forms or by calling us, you consent to communications under the Telephone Consumer Protection Act (TCPA). This means:

• You agree to receive calls, SMS/text messages, and emails from Water Damage and Mold Removal Tucson AZ regarding your service request, appointment reminders, moisture readings, and estimate follow-ups.
• Automated dialing technology or pre-recorded messages may be used for appointment confirmations and emergency dispatch updates.
• Standard message and data rates may apply. You may revoke consent at any time by replying STOP to text messages or requesting placement on our Do Not Call list.

You are never required to consent to marketing messages as a condition of receiving emergency restoration services.

4. How Your Data Is Shared

We share your information only when necessary to complete your restoration project or comply with law:

• Restoration technicians and subcontractors: Contact and address details are transmitted to assigned crews so they can reach your property, set containment, and perform drying or mold remediation.
• Insurance partners: When you authorize claim assistance, we share moisture logs, photo documentation, and scope-of-work details with your adjuster or public adjuster.
• Service providers: Hosting, call routing, CRM, and analytics platforms that maintain our website and dispatch infrastructure under confidentiality agreements.
• Legal requirements: We disclose information when required by court order, subpoena, or to protect against fraud.

5. Cookies & Website Tracking

Our website uses cookies and similar technologies to remember preferences, measure page performance, and understand how Tucson homeowners find our restoration services. You can disable cookies in your browser settings, though some form features may not function correctly.

We may use Google Analytics and call-tracking tools to attribute phone leads to specific pages — helping us improve content about monsoon flooding, evaporative cooler mold, and other Tucson-specific restoration topics.

6. Data Retention & Security

We use SSL/TLS encryption for data transmitted through our website forms. Restoration job files — including moisture maps, photos, and invoices — are retained as long as needed to fulfill your service, resolve disputes, and satisfy Arizona tax and accounting requirements, typically three to seven years.

While we require partners to uphold confidentiality, no internet transmission is 100% secure. We encourage you to avoid sending sensitive insurance or health information via unsecured email when possible.

7. Your Privacy Rights

Depending on applicable law, you may request access to, correction of, or deletion of personal data we hold. Arizona residents and visitors to our site may contact us to:

• Review what contact information we have on file.
• Opt out of non-essential marketing communications.
• Request deletion of data no longer needed for an active restoration claim.

8. Children's Privacy

Our services are directed at property owners and managers, not children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted data through our site, contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy to reflect new services, technology, or legal requirements. Changes take effect when posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.